FAQs
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
Standard orders are typically processed between 2-3 business days. Please email us if you have any questions about your order. Personalised orders typically ship in about 1 week (sometimes up to 2 weeks at busy times) from the order date. If your order is time sensitive, please let us know as soon as you place the order and we will do all that we can to get your order sent straight away.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes, we do. We currently ship outside of the UK to Republic of Ireland, Europe and USA. We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. Please check with your local customs office about rules and regulations that may apply to you.
IS MY TRANSACTION SECURE?
We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using up to 256-bit SSL encryption technology to ensure that your personal information (especially your name, address and credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing system.
WHAT IS YOUR RETURN AND REFUND POLICY?
Unused and unopened orders may be returned within 14 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used or opened items cannot be returned. Likewise all prints and/or personalised orders cannot be returned. We hope you understand this as these items are all made to order and now deemed unsellable.
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK.
While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to contact us about your interest in our products and we'll notify you by email the date the item is expected back in stock.
ARE YOU ENVIRONMENTALLY FRIENDLY?
Absolutely. Our stationery and prints are mostly printed on recycled materials. We are moving towards all of our stock being packaged in biodegradable cello sleeves, and all are packaged with stiffened recycled greyboard. We re-use & recycle our waste products wherever possible and we only use local suppliers.
CAN I FIND YOUR PRODUCTS IN STORES OR LOCALLY?
Our goods are carried in several local stores
WHAT KIND OF PAPER DO YOU PRINT ON?
Our greeting cards are printed on heavy weight 300gsm recycled uncoated card & our art prints are printed on 300gsm Recycled Favini Paper.
DO YOU ACCOMMODATE SPECIAL REQUESTS?
We do our very best to accommodate special requests from our customers!
HOW LONG DOES THE CUSTOM PROCESS TAKE?
The time it takes for custom work varies depending on the scope of each project. Usually a Custom Pet Portrait is ready in 1-2 weeks. Please contact us for more information.
I’D LOVE TO FIND OUT MORE INFORMATION OR DISCUSS A QUOTE. WHERE DO I GO FROM HERE?
You can use the contact form to get in touch with us, or e-mail us directly at susannabanksart@gmail.com. We will work with you to come up with a customised quote.